logik23
Legacy Member
Craig isn't a service advisor.
Canbec VS any other BMW dealership in the Montreal area.
- Thread starter Assman
- Start date
Craig isn't a service advisor.
persianrider
Legacy Member
I go to Canbec and so did Russian_m3
we both had great service
its always based on the relationship you have with the employees/staff in my book ...
we both had great service
its always based on the relationship you have with the employees/staff in my book ...
PassatDub
Moderator
Ça, ça me dépasse. Comment un directeur peut être au courant de problèmes majeurs et ne pas faire ce qui est nécessaire pour les corriger?
Twon
New member
Je connais personnellement Craig, master tech et il tient vraiment à ce que le client soit entièrement satisfait. En plus il connaît son affaire.
Envoyé depuis mon HTC One X avec Tapatalk
Stratman335
New member
Is Craig that Aussie guy?
logik23
Legacy Member
yeah
Assman
Well-known member
As I would have expected, it seems a though emotions are pretty mixed between BMW dealers.
BMW West-Island, I felt was run by a group of amateurs. - same goes for Mercedes-Benz on St-Jean... but I digress.
All this started about 2 months ago. -
1) Feb. 27 get a call from Canbec asking me to bring the car in for a battery cable manufacture recall on March 5th. I know my yearly maintenance is around this time, so I ask the lady if we can do that too, as we can "kill two birds with one stone" her reply: well your included maintenance is only free of charge as of the 18th of March since that's the day to a year that you had your last servicing. If you want to have it done earlier, it will be at your expense. - I therefore refrain from blasting her over the phone for the lack of common sense, bad business practice, not to mention client facing skills. and I ask: well is the battery recall issue an urgent fix? or can it wait, apparently it could wait, so I scheduled the appointment for March 25th. - I asked politely if I could have a loaner for the day. (as it is a 3hour job) really 20mins, but the dealer will dealer, so 3hours. - she says yes but we are going to charge you 23$/day. - (never had to pay for a loaner from Canbec) so I thought nothing of it and hung-up.
2) March 25th show-up 7:30am- explain my issues to my service advisor: "battery recall" "scheduled maintenance" & "squeaking sound from steering" - tried out the steering for himself, says thats normal. I say: no, when I bought the car new from you guys 2 years ago it didn't make that sound.- he says OK, we'll check it out.- all the work will be done by the end of the day. - as im walking out, he ask me if I want them to check the brakes as the key fob scan says that they need to be checked for wear. - I say fine, check them as I walk away.
3) March 25th, around 4pm- no call from Canbec. I call them and leave a message with my advisor.
4) March 26th around 2 pm still no news from Canbec. I call back - my advisor left for the day. - spoke to someone else who was simply reading the job order written up for my car and told me that they are ordering a new power steering pump. the car should be ready tomorrow.
5) March 27th I call in during the morning. Finally get to speak to my advisor, he says that I need new rear brakes disc + pads (the car has 38K, I don't drive that hard) -(see picture) i declined and he told me that they got the power steering pump and that it was going to be changed today. car will be ready this evening.
March 27 5pm- I once again call back - advisor is gone, I speak to the service dept. they says the car is not ready, but probably tomorrow
March 28th- I go pick up the car in the evening-(3 days delayed) realize someone hit the curb while probably moving the car around the lot tore in my tire and slightly curbed the mag. I was on my winters so I couldn't careless about the mag, BUT was pretty pissed about the tire. (see picture) bill for the work done 86$ and change- 20$ odd for the loaner and 60$ to check the rear brakes. - need less to say I left pissed.
April 1st drop off the damaged wheel and tire to the Service manager- he was not in that day. 2 voice messages and almost 3 weeks later -(today april 17th) not a word from Canbec.
Moral of the story: you want after sales service do NOT go to CANBEC BMW -
nb: just yesterday my oil light came on: the indicator says that I am low 1L of oil..... they supposedly changed the oil 3 weeks ago. Oil light has never gone on before in my car. - Apparently they don't know how to top off oil either.
nb2: notice how I was the one that was chasing them for answers- of the 3 days delays it took to get my car, not one apology for the lateness.
nb3: the car was initially brought in for a recall- YOU inconvenienced me - and you want to charge me for a loaner!??! fuck you.
brakes look good to me:
tire torn in two spots + curb on the rim;
BMW West-Island, I felt was run by a group of amateurs. - same goes for Mercedes-Benz on St-Jean... but I digress.
All this started about 2 months ago. -
1) Feb. 27 get a call from Canbec asking me to bring the car in for a battery cable manufacture recall on March 5th. I know my yearly maintenance is around this time, so I ask the lady if we can do that too, as we can "kill two birds with one stone" her reply: well your included maintenance is only free of charge as of the 18th of March since that's the day to a year that you had your last servicing. If you want to have it done earlier, it will be at your expense. - I therefore refrain from blasting her over the phone for the lack of common sense, bad business practice, not to mention client facing skills. and I ask: well is the battery recall issue an urgent fix? or can it wait, apparently it could wait, so I scheduled the appointment for March 25th. - I asked politely if I could have a loaner for the day. (as it is a 3hour job) really 20mins, but the dealer will dealer, so 3hours. - she says yes but we are going to charge you 23$/day. - (never had to pay for a loaner from Canbec) so I thought nothing of it and hung-up.
2) March 25th show-up 7:30am- explain my issues to my service advisor: "battery recall" "scheduled maintenance" & "squeaking sound from steering" - tried out the steering for himself, says thats normal. I say: no, when I bought the car new from you guys 2 years ago it didn't make that sound.- he says OK, we'll check it out.- all the work will be done by the end of the day. - as im walking out, he ask me if I want them to check the brakes as the key fob scan says that they need to be checked for wear. - I say fine, check them as I walk away.
3) March 25th, around 4pm- no call from Canbec. I call them and leave a message with my advisor.
4) March 26th around 2 pm still no news from Canbec. I call back - my advisor left for the day. - spoke to someone else who was simply reading the job order written up for my car and told me that they are ordering a new power steering pump. the car should be ready tomorrow.
5) March 27th I call in during the morning. Finally get to speak to my advisor, he says that I need new rear brakes disc + pads (the car has 38K, I don't drive that hard) -(see picture) i declined and he told me that they got the power steering pump and that it was going to be changed today. car will be ready this evening.
March 27 5pm- I once again call back - advisor is gone, I speak to the service dept. they says the car is not ready, but probably tomorrow
March 28th- I go pick up the car in the evening-(3 days delayed) realize someone hit the curb while probably moving the car around the lot tore in my tire and slightly curbed the mag. I was on my winters so I couldn't careless about the mag, BUT was pretty pissed about the tire. (see picture) bill for the work done 86$ and change- 20$ odd for the loaner and 60$ to check the rear brakes. - need less to say I left pissed.
April 1st drop off the damaged wheel and tire to the Service manager- he was not in that day. 2 voice messages and almost 3 weeks later -(today april 17th) not a word from Canbec.
Moral of the story: you want after sales service do NOT go to CANBEC BMW -
nb: just yesterday my oil light came on: the indicator says that I am low 1L of oil..... they supposedly changed the oil 3 weeks ago. Oil light has never gone on before in my car. - Apparently they don't know how to top off oil either.
nb2: notice how I was the one that was chasing them for answers- of the 3 days delays it took to get my car, not one apology for the lateness.
nb3: the car was initially brought in for a recall- YOU inconvenienced me - and you want to charge me for a loaner!??! fuck you.
brakes look good to me:
tire torn in two spots + curb on the rim;
Stratman335
New member
He's the one who tested my car out and quickly found the problem.
The guy is super cool and professional.
He must've got like a million texts and phone calls while we were discussing my car and still saw its service done till the end personally.
He complimented the car's performance and told me to drive safe and then went on to continue being ownage at what he does.