RMR Autosports

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chef pat tdi said:
Désolé pour ceux qui serrait pas d'accord avec moi mais j'y suis allé a plusieurs reprise et a la fin le service commencait a faire chier, j'ai acheté un tunning box pour mon TDI 2002 400$ j'ai toujour ue un problême avec et ils m'on toujour dit que ca venait de ma volks mais quand je le débranchait tout revenait a la normale, j'ai acheté une ligne Cat-Back borla et ca fittait pas avec les cahoutchou , ca m'aurrait pris des des bushing en euréthane pour que ca tienne en place ben au lieu de me les proposés , le bon model(ca me dérangeais pas de les payés ben ils m'ont fitté ca avec de la broche. pis l'attitude que j'ai remarqué la c'est que si tu arrive pas avec une voiture de luxe et 5000$ de budget ils ont l'aire de ce crisser de toit.
Je suis pas le seul a penser ca j'ai déja fait un tread sur le même sujet que toi et les avis étaient partagés.
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I kind of agree...

I used to love it when the "Rouleau" Brothers worked there. They knew there stuff and were able to help me.

Recently, they see to only want to deal with 400HP+ cars with 4 rings in front.

Hope your experience will be better.
 
Le magasin a rapetissé depuis dernière fois que je suis allé....

et je trouve ça drole me faire dire qu'ils ne vendent pas de pièce universelle... une shop de performance qui a uniquement des régulateurs à essence pour Honda ? WTF ???
 
I miss the days when Chris R, Shane and Chris M worked there.. those were good times.

Rick is a good guy though, one of the only original shops around.
 
Gregster said:
I miss the days when Chris R, Shane and Chris M worked there.. those were good times.

Rick is a good guy though, one of the only original shops around.
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Shane offered me his slammed Accord to go grab myself some food while my car was getting lowered!! Now that's service :bigup: ...I declined though having never driven a lowered car, let alone a complete stranger's lowered car. lol
 
RMR was the place to be back in the day. Most of my stuff was bought there, and installed by them. Great guys.
 
We Appreciate all the positive comments in this thread, thank you.

As for the "not so thrilled" comments, I'm sorry to hear we were unable to gain your trust, respect and friendship. We do try hard, and for the minimal staff that we have, it can be difficult at times. It would be my pleasure to address your needs personally, if ever you feel to give us a call again, or drop by.

and we all miss Shane and Mark at the shop(as well as Chris and Mat, and allain gomez and many others), it really is not the same place without them. Its difficult to fill there shoes, but with everyday passing, everyone who works at RMR gains experience, and we take that opportunity to try and better ourselves in a market that is so competitive.

If anyone would like to discuss any matter further, please don't hesitate to send me a message.
 
Last time I was there, 3 guys at the counter.

One guy at the cash getting a receipt and talking with the three. I'm standing there waiting, took over 15 minutes for 1 of you to even acknowledge me standing there.

I believe, Rick was one of the guys with two punks who had zero people skills who had difficulty talking to anyone who wasn't a wigger.
 
ruffryder007 said:
OverDosed Performance... vient nous voir, ont est à Laval
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je te conseil FORTEMENT OD aulieu de RMR... le prio est un enculer.
Mon ami allait a VAG et RMR, le proprio the RMR a su et l'a appeler et engeuler qu'il peut aller seulement a un shop etc etc

trop merde de pd... qui mange une queue...

va a OD, tas Chris qui est, honnetement, un gars qui crosse pas et aime les voitures, cest ca passion.
 
I bought springs, strut bars, intakes from RMR back in the day....they were good. But from what I hear now...RMR has gone downhill?
 
Went to RMR with a friend a couple years back, got horrible service. The salesmen couldn't be bothered, they were talking to each other and to friends in the store, when asked questions, they acted as if i was bothering them.

So i went to Spark Motoring, got an awesome service, and very competitive prices on everything i bought.

I know there's a shop on st-martin in front of the flee market who were good with customer service, i forget the name though.
 
je veux pas defendre RMR, je les connais meme pas...mais faite attention, que le commentaire negatif ne sois pas des gens qui parle en mal de RMR a cause qu'il competitionne avec eux. Ca se peut fortement que ca sois vrai aussi...
 
^^Fidèle à mon habitude, je parle d'expérience et non pas pour gâcher la réputation d'une shop. Il semblerait que ma réplique originale était trop crue pour certains mods de ce forum, mais ça demeure que c'est une constatation 100% honnête.

Les shops se plaignent qu'il n'y a pas de loyauté entre le consommateur et la shop et que le fait que nous achetions nos pièces en ligne fait de nous de mauvaises personnes puisqu'on ne supporte pas les shops locales du fait même. Et bien j'ai des nouvelles pour eux, quand tes prix sont plus élevés qu'ailleurs il faut que t'ai un argument fondé pour en faire l'explication. Habituellement, cet argument est le service attentionné et les salaires plus élevé de certains employés spécialistes dans le domaines. Chez RMR, on ne retrouve que des prix élevés.
 
^before your comment was edited, it was a little rough. you could have chosen better words in my opinion.

and i should also add that no client is a waste of time. everyone deserves the same attention. just to give you an idea, i spent 30 mins of my time today explaining the difference between Motul and Elf brake fluid, which ended in a $20 sale. not a waste of time, because the client was able to make an informed decision about what he wanted to buy, and left the store with confidence. This is something we try to do every time, for the last 15 years.

again, we apologize publicly to those who feel unsatisfied with the service we have provided. Like i said, we make an effort o better ourselves at our jobs, and although this thread is a little harsh to read, I try to take it as constructive criticism.
 
Cavalier_Mav said:
je te conseil FORTEMENT OD aulieu de RMR... le prio est un enculer.
Mon ami allait a VAG et RMR, le proprio the RMR a su et l'a appeler et engeuler qu'il peut aller seulement a un shop etc etc

trop merde de pd... qui mange une queue...

va a OD, tas Chris qui est, honnetement, un gars qui crosse pas et aime les voitures, cest ca passion.
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x2

Chris is a great guy. I never had a better service. He actually takes his time listening at you and getting what you want and what you need!
 
If it wasn't for RMR the scene wouldn't be half of what it is now, no one has done has much for you guys has much as they did. They old times where memorable but the new staff and some of the still there old staff is working their ass off to keep that rep, I now work somewhere else but there still isn't much other places where I know 1000% sure I'm gettign my money worth. Cheap doesn't always mean you're getting a deal and expensive doesn't mean you're getting raped.
 
Gregster said:
I miss the days when Chris R, Shane and Chris M worked there.. those were good times.

Rick is a good guy though, one of the only original shops around.
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T'es pas assez old-school ..

Alain / Ben / Chris / Matt , *tu* pre-2000
 
ouch c'est rought sa comme thread !!!

En tout cas je n'ai jamais fait affaire avec RMR mais sa d'laire que de lire sa sa va surement aider à travailler sur leur service a la clientelle
 
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