cezah
New member
Some of you may remember my car was vandalized a little while ago... I've been trying to find body parts that are the same color as my car so I don't have to repaint it.
Picked this up from freeport forwarding just south of the border.
it wasn't too long before I noticed something was wrong with it!!
I can understand that sometimes packages can get damaged, but this, this is freakin unacceptable!
to make a dent like that in a trunk you need a helluvan impact!! That's the kind of care with which UPS treats your goods.
now a damage claim isn't something i normally write about, but the way UPS has handled this is just unreal.
I filled out all the paperwork on the internet and like two days later someone showed up to my door to pick up the damaged item. Now this is where the fun starts: the person who came didnt knock, ring the bell anything... they just left a paper in my mailbox:
the paper didn't say whether i need to go to my local ups store, if the guy who came is going to come back, nothing.
so I called my local service center: they said the guy would be back for pick-up.
so I waited...
1 week later (it's the end of the session in university) I get fed-up and call them back.
now they can't pick it up, I have to call UPS int'. I call UPS' international dept. and talk a while with the person there before they tell me they can't do anything for me, they're going to transfer me to domestic, same thing with domestic, they're going to transfer me to damage dept.. Damage dept can't do anything, they need to transfer me to international (!).
By now I get the feeling they're just trying to get rid of me! got tranfered a total of 5 times! took 1 hour! and they now tell me I need to drive back across the border and bring it back where I picked it up from! FUUUUUCK!!!!!!!!
Are these people for real!?!
WHY DID THEY LEAVE A PAPER SAYING THEY TRIED TO PICK-UP THE ITEM THEN?!?!!!!!!!!
I've had it with UPS, their outrageous brokerage fees and their lack of care for both the packages they carry and the customers they serve. I WILL NEVER DO BUSINESS WITH THAT COMPANY AGAIN.
/rant
Picked this up from freeport forwarding just south of the border.
it wasn't too long before I noticed something was wrong with it!!
I can understand that sometimes packages can get damaged, but this, this is freakin unacceptable!
to make a dent like that in a trunk you need a helluvan impact!! That's the kind of care with which UPS treats your goods.
now a damage claim isn't something i normally write about, but the way UPS has handled this is just unreal.
I filled out all the paperwork on the internet and like two days later someone showed up to my door to pick up the damaged item. Now this is where the fun starts: the person who came didnt knock, ring the bell anything... they just left a paper in my mailbox:
the paper didn't say whether i need to go to my local ups store, if the guy who came is going to come back, nothing.
so I called my local service center: they said the guy would be back for pick-up.
so I waited...
1 week later (it's the end of the session in university) I get fed-up and call them back.
now they can't pick it up, I have to call UPS int'. I call UPS' international dept. and talk a while with the person there before they tell me they can't do anything for me, they're going to transfer me to domestic, same thing with domestic, they're going to transfer me to damage dept.. Damage dept can't do anything, they need to transfer me to international (!).
By now I get the feeling they're just trying to get rid of me! got tranfered a total of 5 times! took 1 hour! and they now tell me I need to drive back across the border and bring it back where I picked it up from! FUUUUUCK!!!!!!!!
Are these people for real!?!
WHY DID THEY LEAVE A PAPER SAYING THEY TRIED TO PICK-UP THE ITEM THEN?!?!!!!!!!!
I've had it with UPS, their outrageous brokerage fees and their lack of care for both the packages they carry and the customers they serve. I WILL NEVER DO BUSINESS WITH THAT COMPANY AGAIN.
/rant
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